Privacy Policy
Last updated: December 2024
Data Fiduciary Information
Entity Name: Integrixel Computing Pvt. Ltd.
Registered Address: #769, 2nd Floor, 1st Cross, Ring Road, Kengeri Upanagar, Bangalore - 560060
Data Protection Officer: Mr. Shaik Fairoz Basha
Email: grievance@glamoracart.com
Phone: +91 6309680290
1. Introduction
Integrixel Computing Pvt. Ltd. ("we," "us," "our," or "GLAMORA Cart") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you use our website glamoracart.com ("Website") and services.
This Privacy Policy is published in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Digital Personal Data Protection Act, 2023 ("DPDP Act"), and other applicable data protection laws in India.
Consent: By accessing or using our Website and services, you consent to the collection, use, and processing of your personal data as described in this Privacy Policy. You may withdraw your consent at any time by contacting us.
2. Personal Data We Collect
We collect the following categories of personal data:
2.1 Information You Provide Directly
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Name, email address, phone number | Account creation, order processing |
| Contact Data | Shipping address, billing address, PIN code | Order delivery, communication |
| Transaction Data | Order history, payment method used | Order fulfillment, customer service |
| Communication Data | Customer support queries, feedback | Resolving inquiries, service improvement |
2.2 Information Collected Automatically
- Technical Data: IP address, browser type, device information, operating system
- Usage Data: Pages visited, time spent, click patterns, referring URLs
- Cookie Data: Session cookies, preference cookies, analytics cookies
2.3 Information We Do NOT Collect
Payment Card Data: We do not store your credit/debit card numbers, CVV, or card expiry dates. All payment transactions are processed through secure, PCI-DSS compliant payment gateways in accordance with RBI tokenization guidelines.
3. Purpose of Data Collection & Legal Basis
We process your personal data for the following purposes:
- Contract Performance: Processing orders, delivering products, handling returns and refunds
- Legitimate Interest: Improving our services, fraud prevention, customer support
- Consent: Marketing communications, personalized recommendations (with your explicit consent)
- Legal Obligation: Compliance with tax laws, maintaining statutory records, responding to legal requests
4. How We Use Your Data
We use the personal data we collect to:
- Process and fulfill your orders
- Send order confirmations, shipping updates, and delivery notifications
- Provide customer support and respond to inquiries
- Verify PIN code serviceability for delivery
- Generate GST-compliant invoices
- Prevent fraud and ensure security of transactions
- Send promotional communications (only with your consent)
- Analyze website usage to improve user experience
- Comply with legal and regulatory requirements
5. Data Storage & Retention
5.1 Data Storage
Your personal data is stored on secure servers located in India. We implement appropriate technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
5.2 Retention Period
| Data Type | Retention Period |
|---|---|
| Account Information | Until account deletion + 30 days |
| Order & Transaction Data | 8 years (as per tax/accounting laws) |
| Communication Records | 3 years from last interaction |
| Marketing Preferences | Until consent withdrawal |
| Website Analytics | 26 months |
6. Data Sharing & Disclosure
6.1 Third Parties We Share Data With
We may share your personal data with the following categories of third parties:
- Logistics Partners: Shipping companies to deliver your orders (name, address, phone number)
- Payment Processors: To process transactions securely
- Analytics Providers: To analyze website usage (anonymized data)
- Customer Support Tools: To manage customer inquiries
6.2 We Do NOT Sell Your Data
No Data Sale: We do not sell, rent, or trade your personal data to third parties for marketing or any other purposes.
6.3 Legal Disclosures
We may disclose your data when required by law, to comply with legal processes, to respond to government requests, to enforce our terms and conditions, or to protect our rights, privacy, safety, or property.
7. Your Rights Under DPDP Act 2023
As a Data Principal under the Digital Personal Data Protection Act, 2023, you have the following rights:
- Right to Access: Request information about what personal data we hold about you
- Right to Correction: Request correction of inaccurate or incomplete personal data
- Right to Erasure: Request deletion of your personal data (subject to legal retention requirements)
- Right to Withdraw Consent: Withdraw consent for data processing at any time
- Right to Grievance Redressal: Lodge complaints regarding data processing
- Right to Nominate: Nominate another person to exercise your rights in case of death or incapacity
To exercise any of these rights, please contact our Data Protection Officer at grievance@glamoracart.com. We will respond to your request within 30 days.
8. Cookies & Tracking Technologies
8.1 Types of Cookies We Use
- Essential Cookies: Required for website functionality (cart, checkout, login)
- Preference Cookies: Remember your settings and preferences
- Analytics Cookies: Help us understand how visitors use our website
8.2 Managing Cookies
You can control cookies through your browser settings. However, disabling essential cookies may affect website functionality. For detailed information, please refer to your browser's help documentation.
9. Data Security
We implement robust security measures to protect your personal data:
- SSL/TLS encryption for all data transmission
- Secure servers with access controls
- Regular security audits and vulnerability assessments
- Employee training on data protection
- Incident response procedures for data breaches
10. Children's Privacy
Our Website is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of our Website after changes constitutes acceptance of the updated policy.
12. Grievance Redressal
If you have any concerns about how we handle your personal data, you may contact our Data Protection Officer:
Data Protection Officer / Grievance Officer
Name: Mr. Shaik Fairoz Basha
Email: grievance@glamoracart.com
Phone: +91 6309680290
Address: #769, 2nd Floor, 1st Cross, Ring Road, Kengeri Upanagar, Bangalore - 560060
Working Hours: Monday to Saturday, 10:00 AM to 6:00 PM (IST)
We will acknowledge your complaint within 48 hours and resolve it within 30 days. If you are not satisfied with our response, you may approach the Data Protection Board of India established under the DPDP Act, 2023.
13. Contact Us
For any questions about this Privacy Policy or our data practices, please contact us:
Email: grievance@glamoracart.com
Phone: +91 6309680290
Address: Integrixel Computing Pvt. Ltd., #769, 2nd Floor, 1st Cross, Ring Road, Kengeri Upanagar, Bangalore - 560060